Declan is a dynamic leader with a deep passion for innovation and growth, having built a career at the intersection of technology, startups, and customer experience. He now leads Smartbot, which helps financial services contact centres meet their Consumer Duty obligations with real-time tone and text sentiment analysis.
In previous roles, Declan has focused on scaling startups through strategic partnerships, bringing a unique blend of experience in the tech and customer service sectors. At Smartbot, the company is changing how customer service works in the financial sector by integrating sentiment-aware AI, particularly to support interactions with vulnerable customers. Smartbot is available on AWS Marketplace.
With a proven track record of aligning innovative technologies with business objectives, Declan is committed to guiding established companies and emerging ventures toward greater agility and success in an increasingly tech-driven world.
